Privacy policy
At locale.ai, accessible from https://locale.ai, one of our main priorities is the privacy of our visitors and application users. This Privacy Policy document contains types of information that is collected and recorded by locale.ai and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors and users with regards to the information that they shared and/or collect in locale.ai and our software products. This policy is not applicable to any information collected offline or via channels other than this website or application.
Consent
By using our application and website, you hereby consent to our Privacy Policy and agree to its terms.
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
We collect your IP address, your device information, your activities in our website/software products, your social media profile to help us improve the user experience of our products.
If you contact us directly or sign up for services in out website/software products, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
How we use your information
We use the information we collect in various ways, including to:
Provide, operate, and maintain our website and applications.
Improve, personalize, and expand our website and applications.
Understand and analyze how you use our website and applications.
Develop new products, services, features, and functionality.
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
Send you emails.
Find and prevent fraud.
Log files
Locale.ai follows a standard procedure of using log files. These files log visitors when they visit our websites and use our apps. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
Cookies and Web Beacons
Like any other website, locale.ai uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
For more general information on cookies, please read "What Are Cookies".
Advertising Partners Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of locale.ai.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on locale.ai, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that locale.ai has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
Locale.ai's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.
R2B2 Privacy Policy
When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout
CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer's personal data, not sell the consumer's personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our provided contact details.
Children's Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
locale.ai does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website or application, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
Google API Services User Data Policy
Locale’s use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements.
How We Handle Sensitive Data
At locale.ai, we implement comprehensive measures to protect sensitive and personal data through appropriate technical and organizational safeguards. We maintain SOC 2 compliance, demonstrating our commitment to security, availability, processing integrity, confidentiality, and privacy of customer data.
All personal data we collect and process adheres to the following principles:
We process data lawfully, fairly, and with full transparency
We collect data only for specific, explicit, and legitimate purposes
We limit data collection to what is necessary for our stated purposes
We maintain accuracy and keep data up to date
We retain identifiable data only for as long as necessary
Our security measures include:
Data masking techniques to restrict access to sensitive information
Industry-standard encryption for data in transit and at rest
Regular security audits and vulnerability assessments
Multi-factor authentication for system access
Regular staff training on data protection practices
Annual policy review and updates
We respect and uphold all data subject rights, including the right to access, modify, port, or delete personal data. If you believe we hold sensitive information about you, you can exercise these rights by contacting us, and we will respond within one month of your request.
For children's data protection, we do not knowingly collect Personal Identifiable Information from children under 13. If we discover such information has been provided, we will promptly remove it from our records.
All processing of sensitive data is overseen by our Grievance Officer, who ensures compliance with relevant data protection laws and regulations.
Grievance Officer
If you have any concerns or questions in relation to this Privacy Policy or Data Privacy in our platform, you may address them to our grievance officer:
Rishabh Jain rishabh@locale.ai
This document was last updated on 13/09/2024