Value Delivery
Step-by-step guide:
Step 1: Choose an Alert type
Choose the SQL Metric based alert to trigger an alert when number of Failed attempts(NDRs) in an area breaches your critical threshold.
Step 2: Write an SQL query to fetch a value
Sample Query - to fetch all the failed delivery attempts in the last 1 day in your area. Please change conditions to track route/driverorder level delivery attempts.
Step 3: Configure Alert Condition
- Alert Frequency: 24 Hrs
- Column: failed_delivery_attempts
- Operator: >
- Value: #{{critical_threshold}}
Step 4: Configure Team and Assignees
- Team is responsible for this alert (optional) - Dispatch Team
- Person assigned to the incidents (optional) - Ops Lead
Step 5: Configure Alert and Incident Details
- Alert name: Failed Delivery attempts is High
- Configure Incident Tile: #{{failed_delivery_attempts}} Delivery Attempts in have failed #{{delivery_zone}} area.
- Default Incident Priority: High
Step 6: Setup Notifications
- Channel: email/slack
- id: #{{}}
- Escalation:
- Duration: 1 Day
- Member: Area Operations manager
- Channel: email - areaops@org.com